Refund & Return Policy
Clear guidelines for custom products, damaged items, production errors, cancellations, refunds, replacements, and store credit.
Effective Date: June 12, 2026
1. Custom Products Are Generally Final Sale
Most Pressing Merch products are custom-made, personalized, or printed based on a customer’s selected design, artwork, name, photo, logo, message, or order instructions. Because these items are made specifically for the customer and cannot usually be resold, custom products are generally considered final sale once production begins.
2. When We May Offer a Refund, Replacement, or Store Credit
- Pressing Merch made a confirmed production error.
- The wrong product was delivered.
- The wrong design was printed due to our error.
- The item arrived damaged or broken.
- The product has a clear manufacturing or printing defect.
- An approved design was not followed due to our mistake.
3. Items Not Eligible for Return or Refund
- Customer changed their mind after ordering.
- Customer ordered the wrong product, size, quantity, color, or style.
- Customer provided incorrect spelling, dates, names, artwork, logo, or instructions.
- Customer approved a design proof and later wants changes.
- Customer expected a different color due to screen brightness or device display settings.
- Custom or personalized products that are not defective and were produced as approved.
- Orders canceled after production has started.
4. Design Proofs and Customer Approval
If a design proof or mockup is provided, the customer is responsible for reviewing all details before approval, including spelling, dates, names, colors, placement, sizing, layout, and product selection. Once a proof is approved, the order is considered approved for production.
5. Damaged or Defective Items
If your item arrives damaged, broken, or defective, please contact us within 7 days of delivery. To review the issue, we may require:
- Your name and order number
- A description of the issue
- Clear photos of the product
- Clear photos of the packaging, if shipping damage occurred
6. Color and Product Variation
Colors may appear slightly different from what you see on a phone, tablet, or computer screen. Product shape, size, finish, texture, and print placement may also vary slightly depending on the item and printing method. These normal variations are not considered defects.
7. Cancellations
Cancellation requests must be made as soon as possible. If production has not started, we may be able to cancel the order. Once materials are prepared, artwork is finalized, or production has begun, cancellation may not be available.
8. Refund Method
If a refund is approved, it will usually be issued back to the original payment method when possible. Processing time may depend on your bank, card provider, or payment processor. In some cases, Pressing Merch may offer a replacement, reprint, or store credit instead of a refund.
9. Shipping Costs
Shipping fees may be non-refundable unless the return or replacement is due to a confirmed Pressing Merch error. Customers may be responsible for return shipping costs unless otherwise approved by Pressing Merch.
10. Right to Review Each Case
Pressing Merch reserves the right to review all refund, return, replacement, and cancellation requests on a case-by-case basis. Submitting a request does not guarantee that a refund, replacement, or return will be approved.
11. Faith-Based and Content-Based Refusals
Pressing Merch is a Christian business committed to serving customers with respect and professionalism. We serve people from all backgrounds. However, we reserve the right to decline designs, artwork, messages, or service requests that conflict with our Christian faith, conscience, values, business standards, safety standards, intellectual property rules, or applicable laws.
A decision to decline a specific project is based on the requested content or service, not hatred or discrimination against any person or group.
12. Contact Us About a Refund or Return
To request a review, contact us within 7 days of delivery: